Refund Policy
Effective date: 31 July 2026
This Refund Policy applies to project-based AI automation, software development, consulting, integration, design and related services purchased from THINK AI. Any project-specific refund terms stated in a signed agreement, quotation or invoice will take priority over this general policy.
1. Before Work Begins
If you cancel before substantive work has started, you may request a refund of eligible amounts paid, less any payment processing fees, consultation charges or non-refundable third-party costs already incurred.
2. After Work Has Started
Once discovery, strategy, design, development, automation setup, API configuration, integration, testing or other project work has started, payments relating to completed work are generally non-refundable. If a project is cancelled, any eligible refund will be calculated after deducting the value of work completed and costs already committed.
3. Completed or Delivered Work
Fees for work that has been completed, approved, delivered, deployed or made available to the client are non-refundable unless otherwise required by applicable law or expressly agreed in writing.
4. Third-Party Charges
Payments made to third-party providers — including hosting, domains, AI APIs, messaging platforms, telephony providers, software subscriptions, app stores or other external services — are governed by those providers and are generally non-refundable through THINK AI.
5. Client Delays or Change of Mind
Refunds are not normally provided where a project is delayed because requested content, access, approvals or feedback were not supplied, or where the client changes business direction after work has begun.
6. Service Issues
If you believe a delivered service materially differs from the agreed scope, contact us with details. We will review the issue and may, where appropriate, offer a correction, replacement, service credit, partial refund or another reasonable resolution.
7. Refund Processing
Approved refunds will be returned to the original payment method where reasonably possible. Processing time may vary depending on the payment provider or bank.
8. How to Request a Refund
Send your request to hello@thinkai.com with your name, project or invoice reference, payment date and reason for the request.